By submitting a rug for cleaning, you agree to the terms outlined below.
All services are provided by Imperial Clean with the utmost care and professionalism.
Quotes provided are estimates based on the information supplied and may be subject to change upon inspection.
Payment is due upon completion of service unless otherwise agreed in writing.
2. Service Scope
Services include but are not limited to: rug washing, stain removal, deodorising, and drying.
Pickup and delivery services are available in selected areas and may incur additional charges.
Turnaround times vary depending on rug type, condition, and service level selected.
3. Customer Responsibilities
Customers must disclose any known issues with the rug, including prior damage, colour bleeding, or fragile areas.
Rugs must be accessible for pickup and delivery at the agreed time.
Any changes to service requests must be communicated at least 24 hours in advance.
4. Liability
While every effort is made to preserve and protect your rug, Imperial Clean is not liable for:
Pre-existing damage or wear.
Colour fading or bleeding due to unstable dyes.
Shrinkage or texture changes due to material composition.
Special Terms for Delicate Handmade Rugs (Silk, Viscose, Wool)
1. Inspection and Assessment
All delicate rugs are subject to a pre-cleaning inspection to assess fibre stability, dye fastness, and structural integrity.
Cleaning methods will be tailored to suit the rug’s material and condition.
2. Limitations and Risks
Silk and viscose rugs are prone to texture changes, pile distortion, and dye migration.
Wool rugs may shed or experience slight shrinkage depending on weave and age.
Imperial Clean will take all reasonable precautions but cannot guarantee complete stain removal or preservation of original texture.
3. Consent and Waiver
By submitting a delicate rug for cleaning, you acknowledge the inherent risks and grant permission to proceed with the recommended cleaning method.
A signed waiver may be required for high-value or fragile rugs.
Heavy Pet Soiling Disclaimer
Rugs heavily soiled by pet urine or waste may require specialised treatment.
While we use advanced deodorising and sanitising techniques, we cannot guarantee complete removal of pet odours, especially in cases of deep or prolonged contamination.
Additional charges may apply for intensive treatments or multiple cleaning cycles.
5. Cancellation and Refunds
Cancellations must be made at least 24 hours before scheduled service.
Refunds are not provided for completed services unless there is a proven fault in workmanship.
6. Privacy
Customer information is used solely for service delivery and will not be shared with third parties.
